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Complete your SkuifNet application
A few clear steps — your details, documents, agreement and signature. We’ll review your application and confirm installation details before anything is finalised.
- 1. Details
- 2. Address
- 3. Package
- 4. Documents
- 5. Payment
- 6. Agreement
- 7. Signature
- 8. Review
Who is the service for?
Choose whether this application is for an individual or a business.
Installation address
Coverage and final installation details will be confirmed by the SkuifNet team before installation.
Package & service
Choose your monthly package and how you’d like installation handled.
Package
Usual payment day
Installation option
SkuifNet 3 Month and 6 Month Pay-Off options are only available with the Kickstart 10/5 Mbps package. Exact monthly pay-off amounts are confirmed by SkuifNet before installation.
SkuifNet Equipment Protection
How did you hear about us?
This helps SkuifNet thank the people and places that send customers our way.
Who can we thank for referring you?
Documents
If you have them handy, you can upload your documents now. If not, that's okay — you can still finish your application and we'll help you with anything we still need.
PDF, JPG or PNG — up to 10 MB each. Photos from your phone are fine.
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Payment
Choose how you’ll pay monthly.
A debit order is required for the SkuifNet pay-off option.
Debit order mandate
Once your application has been processed, we'll send you a secure Netcash debit order mandate by email. You'll complete your banking details and sign the mandate directly through Netcash.
You don't need to enter your banking details on this website.
We'll provide the relevant payment details as part of the next steps.
Service agreement
SkuifNet provides wireless internet only. Customer-owned installations are month to month with no cancellation notice. A separate fixed-term installation pay-off schedule applies only when that option is selected.
Version SKU-SLA-2026-08
1. The agreement
This agreement governs the wireless internet service supplied by SkuifNet Connect (Pty) Ltd (“SkuifNet”) to the customer identified in the Customer and Service Schedule. The schedule, these service terms, any debit-order mandate, and—where selected—the Installation Pay-Off Schedule form one agreement. If the Installation Pay-Off Schedule conflicts with the ordinary month-to-month terms, that schedule applies only to the installation pay-off arrangement.
2. Our wireless service
SkuifNet supplies fixed wireless internet access and related technical support. SkuifNet does not provide fibre services under this agreement. Speeds are supplied on a best-effort basis and can be affected by signal conditions, network demand, weather, power interruptions, interference, the customer’s devices and Wi-Fi environment. SkuifNet does not intentionally throttle or shape ordinary customer traffic. Support covers SkuifNet-supplied and SkuifNet-installed equipment. Problems caused by personal devices, third-party equipment or customer networks fall outside the included service.
3. Support and response
Support hours are 08:00 to 20:00, seven days a week. Customers may WhatsApp 068 921 0390 or email sales@skuifnet.co.za. Remote assistance is available during support hours. SkuifNet aims to acknowledge a support request within 30 minutes during support hours. This is an acknowledgement target, not a guarantee that every fault will be resolved within 30 minutes. Resolution time depends on the type of fault, access to the premises, weather, equipment availability, tower access and circumstances outside SkuifNet’s control. On-site assistance is available. A R350 call-out fee may be charged when the visit is required because of something caused, changed, damaged, disconnected or incorrectly configured by the customer or another person. No call-out fee is charged when the fault was caused by SkuifNet.
4. Customer responsibilities
The customer agrees to: pay invoices by the applicable due date; provide accurate contact, address and payment information; keep a clear line of sight to the relevant SkuifNet tower and report new obstructions, including growing trees; keep installed equipment connected to safe power and protect it from interference, tampering and avoidable damage; not move, open, reconfigure or allow another provider to alter SkuifNet equipment without permission; provide reasonable access for installation, inspection, maintenance and authorised equipment recovery; and report a service problem as soon as it is noticed. Delayed reporting can make diagnosis more difficult and may worsen equipment damage.
5. SkuifNet Equipment Protection
The customer may add SkuifNet Equipment Protection for R50 per month. This is an in-house equipment protection service and not a separate insurance policy. It covers only equipment supplied and installed by SkuifNet at the registered service address. While the protection fee is fully paid, covered equipment damaged by weather, lightning, power surge or similar environmental events will be repaired or replaced without an equipment charge. No call-out fee applies to the protected installation while the protection is active. Theft, loss, deliberate damage, misuse, unauthorised alterations, damage to customer-owned devices and equipment not installed by SkuifNet are excluded. A theft or excluded-loss replacement remains for the customer’s account. Protection starts only once selected and paid for; it does not cover damage that occurred before activation or while the protection fee was unpaid.
6. Equipment ownership and installation options
6.1 Upfront purchase When the installation is paid in full upfront, the installed equipment becomes the customer’s property, subject to any items specifically recorded as SkuifNet network equipment. 6.2 Payflex purchase When Payflex is used, the customer purchases and owns the installed customer equipment from installation. The customer’s repayment obligation is to Payflex under Payflex’s terms, not to SkuifNet. SkuifNet does not rent that equipment to the customer. 6.3 SkuifNet installation pay-off When the SkuifNet pay-off option is selected, the installed equipment remains SkuifNet’s property until every required payment under the Installation Pay-Off Schedule has been received. Ownership then transfers to the customer.
7. Invoicing, payment and suspension
The customer selects the 1st, 15th or 25th as the normal monthly payment date. SkuifNet issues the invoice approximately five days before that selected date. The customer has nine calendar days from the invoice date to pay. If payment has not been received by then, the system may automatically suspend the internet service. No interest, late-payment penalty or reconnection fee is charged on ordinary monthly service. A R50 failed debit-order fee is charged when a debit order is returned or rejected. After the required payment reflects, SkuifNet normally reconnects service within a few minutes and aims to do so within one hour. The customer must pay the invoice that caused suspension. Subscription fees do not continue accumulating for later full billing periods while the service remains disconnected, and the customer is not required to pay for those missed disconnected months before reconnection.
8. Month-to-month service and cancellation
A customer who owns the installed equipment receives service on a month-to-month basis and is not tied to a fixed service contract. No notice period or cancellation penalty applies to ordinary month-to-month service. The customer remains responsible for amounts already due for service actually supplied, but no new monthly subscription charge is raised after cancellation takes effect. Non-payment results in suspension; it does not create a debt for every later month during which the service remains disconnected.
9. Moving and equipment buy-back
A customer who moves should contact SkuifNet before removing or relocating installed equipment. SkuifNet may assess the new address and, where technically possible, quote to reconnect the customer there. If the customer no longer needs customer-owned equipment, SkuifNet may make a buy-back offer after inspecting it. A buy-back is optional, subject to equipment condition and SkuifNet’s requirements, and is not guaranteed.
10. Service continuity
SkuifNet works to provide a reliable service but cannot promise uninterrupted availability. SkuifNet is not responsible for interruptions caused by electricity failures, load shedding, severe weather, vandalism, theft, radio interference, upstream or third-party failures, access restrictions or other circumstances reasonably outside its control. SkuifNet will make reasonable efforts to restore affected services as quickly as practical.
11. Acceptable use
The service may not be used for unlawful activity, deliberate network interference, unauthorised access, fraud or conduct that harms SkuifNet’s network or other customers. SkuifNet may restrict or suspend service where reasonably necessary to protect the network, comply with law or investigate serious misuse.
12. Personal information
SkuifNet may collect and use the customer’s personal information for application processing, installation, billing, debit orders, support, account administration, legal obligations and the delivery of service. Information may be shared only with service providers reasonably required for those purposes and must be handled with appropriate care.
13. Complaints and escalation
Customers should first contact SkuifNet through WhatsApp on 068 921 0390 or sales@skuifnet.co.za. If a matter remains unresolved after the normal support process, it may be escalated directly to an owner at eddie@skuifnet.co.za.
14. Changes to service or terms
SkuifNet may update packages, pricing or these terms when operational, supplier, legal or regulatory circumstances require it. Customers will receive reasonable notice of a material change before it takes effect. Continuing to use the service after the effective date constitutes acceptance where permitted by law.
15. General
If part of this agreement is found unenforceable, the remaining provisions continue to apply. A failure or delay by either party to enforce a right does not permanently waive that right. South African law applies to this agreement.
Installation Pay-Off Schedule (only when SkuifNet pay-off is selected)
Important: This schedule is a fixed-term arrangement for the installation and equipment. It does not convert ordinary internet service into a long-term service contract after the pay-off period ends. Package: Kickstart Wireless Package – 10/5 Mbps (as stated in the master agreement schedule). P1. The selected monthly amount includes the Kickstart 10/5 Mbps internet service and the agreed repayment of the discounted installation cost over the selected three- or six-month term. P2. No installation will take place until the first required monthly payment has been successfully received. A debit order is mandatory during the SkuifNet pay-off term. P3. All equipment supplied under this schedule remains SkuifNet’s property until all required payments for the selected term have been received. Once the term is successfully completed, ownership of the customer installation equipment transfers to the customer and the internet service continues month to month. P4. If the monthly debit order fails, the R50 failed debit-order fee applies. The customer has three calendar days from SkuifNet’s notice of the failed debit order to make the required manual payment or agree to a payment arrangement with SkuifNet. Internet service may be suspended while the required payment remains outstanding. If the customer neither pays nor makes an arrangement within the three-day period, SkuifNet may terminate this pay-off schedule and arrange to recover its equipment. The customer must provide reasonable access at an agreed time for SkuifNet to remove equipment that remains SkuifNet’s property. P5. If this pay-off schedule ends before the selected term has been completed, SkuifNet will recover the equipment that remains its property. Amounts already paid are not refundable, and SkuifNet will not charge an additional early-cancellation penalty. P6. After every payment under the selected term has been received, the equipment becomes the customer’s property. The fixed-term pay-off arrangement ends automatically and the internet subscription continues on the ordinary month-to-month terms in this agreement. Note: Exact pay-off monthly amounts for the selected term are confirmed by SkuifNet against the current Installation Pay-Off Schedule before installation. The website package monthly prices remain the ordinary month-to-month subscription prices.
Signature
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Thanks. We've received your SkuifNet application.
Our team will review your application and documents, then confirm installation details before anything is finalised.