My internet is down — what should I try first?

Before you worry too much, try these safe basics:

• Check that the router and related equipment have power
• Confirm plugs and switches haven’t been turned off
• Restart the indoor equipment by powering it off, waiting about 30 seconds, then powering it back on
• Check whether the issue is one device or every device

If your account payment might be overdue, that can also affect service — send proof of payment if you’ve just paid.

Still stuck? WhatsApp us. You’re speaking to the local SkuifNet team, not a call centre. Support is available 08:00–20:00, seven days a week.