Documents & Signup Help
My ID upload failed — what should I do?
Try a clearer photo, then WhatsApp us — we can help you complete signup another way.
Online uploads sometimes fail — it doesn’t mean your signup is stuck forever.
Try again with:
- A clear, well-lit photo
- All four corners of the document visible
- No heavy glare or blur
If it still won’t upload, WhatsApp us. Send a clear photo there and we’ll help you complete the process personally.
Need a personal answer?
WhatsApp the local SkuifNet team and we’ll help you from here.
WhatsApp 068 921 0390
Starts a WhatsApp chat: “Hi SkuifNet, I need help with my signup.”